FAQ
Frequently Asked Questions
QUESTIONS? CALL 619-452-3138
Rooms
What time is guaranteed check in?
Our guaranteed check in time is 4pm, however, every guest is welcome to explore our resort while we store your luggage until the room is ready.
What time is checkout?
Our check out time is 11am. We encourage our guests to depart from the room, store the luggage, and continue to enjoy the resort until the very last moment.
Daily Housekeeping Service
For our guests’ safety, we’ve eliminated a portion of the touch-points in our guest rooms. Additional housekeeping services may be requested and coordinated with our associates upon check-in. Special requests for additional toiletries are available via a no-touch basket delivery service. Delivery time may also be specified.
For your comfort we offer the opportunity to decline housekeeping service at any point during your stay.
Enhanced Check-Out Cleaning Process
Rooms are thoroughly cleaned and disinfected upon departure.
Our housekeeping departments will leverage partnerships with our national vendors on best cleaning practices, tools, and supplies.
Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room as this practice releases particles into the air).
Ecolab Peroxide Multi-Surface Cleaner Chemical is utilized for sanitation on all hard / non-porous surfaces.
Increased attention to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.
Resort
How much is parking? Is parking valet or self-park?
For overnight parking, Kona Kai San Diego offers self-parking at a daily price of $45. Unlimited ins & outs are included.
What is the resort fee? How much does it cost? What does it cover?
Our resort fee is $45 per day, plus applicable fees. The resort fee covers access to all amenities on the property such as:
- Wi-Fi access
- Access to complimentary cruiser bikes
- Private beach access
- Beach cabana access
- Nightly bonfires
- Pool towel service
- Fitness Center and locker room
- More than 25 weekly fitness classes
- Steam/Sauna Room Access
- Priority reservations at SpaTerre
- Complimentary add-on service for any SpaTerre services booked valued at $25 or more towards any spa treatment and a glass of bubbly
- Access to Tesla charging stations
- Assorted lawn games
- Access to select The Club at Kona Kai Member events
- Morning coffee and signature infused water station in lobby livingroom
- Water refill stations
- Discounted access to the San Diego Zoo or Wild Animal Park tickets
- 25% off signature S’mores Kit
- 20% off the purchase of the plush Kona Kai Mascot, ‘Kona’
- 20% off Cabana Rentals
- 15% off Action Sports Rentals
How much is the incidental hold?
The hold for incidentals is $100 per day on your credit/debit card. This amount gets released at check out and takes roughly 3-5 business days for it to appear back onto your account.
Where is the Marina Office?
The Marina Office is located by the Wellness Center and by the entrance of A-F Dock
Is there shuttle service for the guests?
We do not have a shuttle service but can arrange transportation via taxi upon request. We also encourage Uber/Lyft as they are very common in San Diego.
Can we smoke in the rooms/ on property?
Kona Kai is considered a non-smoking property. Patio smoking is prohibited. For all smoking options, across the street at Shoreline Park is the closest location. A smoking charge will be in effect if a guest smokes in their room.
Are service animals allowed in the pool?
As much as our resort is pet friendly, Fido unfortunately is not allowed in the pool area. Service animals are welcome throughout the resort with identification. Per ADA, emotional support animals are not considered service animals.
Are animals allowed on the beach?
In order to maintain a clean environment for all guests we do ask that pets are kept off of the beach area. We have many walking paths around the resort, and Skyline park across from the resort available to walk your pet.
What are your COVID19 protocols?
Read our COVID19 protocols here >
What should I do if I lost or forgot something in my room?
Activities / Events
How close are you from the airport?
We are less than 10 minutes away from the airport!
Is your beach swimming accessible?
Our private beach does not provide access to the water as it is host to the Kona Kai Marina. This beach area is more so enjoyed lounging, walking, and sitting by the fire pits enjoying s’mores!
Rooms
Our guaranteed check in time is 4pm, however, every guest is welcome to explore our resort while we store your luggage until the room is ready.
Our check out time is 11am. We encourage our guests to depart from the room, store the luggage, and continue to enjoy the resort until the very last moment.
For our guests’ safety, we’ve eliminated a portion of the touch-points in our guest rooms. Additional housekeeping services may be requested and coordinated with our associates upon check-in. Special requests for additional toiletries are available via a no-touch basket delivery service. Delivery time may also be specified.
For your comfort we offer the opportunity to decline housekeeping service at any point during your stay.
Rooms are thoroughly cleaned and disinfected upon departure.
Our housekeeping departments will leverage partnerships with our national vendors on best cleaning practices, tools, and supplies.
Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room as this practice releases particles into the air).
Ecolab Peroxide Multi-Surface Cleaner Chemical is utilized for sanitation on all hard / non-porous surfaces.
Increased attention to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.
Resort
Kona Kai San Diego offers self-parking at a daily price of $39 with unlimited ins and outs.
Our Resort Fee is $39 per night plus tax. This Resort Fee covers access to all amenities on property such as: Wi-Fi, complimentary ride on our cruiser bikes, daily fitness classes, private beach access, nightly bonfires, pool towel service, fitness center, electric vehicle charging station, personal protective equipment, sanitization stations throughout the resort.
The hold for incidentals is $100 per day on your credit/debit card. This amount gets released at check out and takes roughly 3-5 business days for it to appear back onto your account.
The Marina Office is located by the Wellness Center and by the entrance of A-F Dock
We do not have a shuttle service but can arrange transportation via taxi upon request. We also encourage Uber/Lyft as they are very common in San Diego.
Kona Kai San Diego is considered a non-smoking property. Patio smoking is prohibited. For all smoking options, across the street at Shoreline Park is the closest location. A smoking charge will in effect if a guest smokes in their room.
As much as our resort is pet friendly, Fido unfortunately is not allowed in the pool area. Service animals are welcome throughout with identification. Per ADA, emotional support animals are not considered service animals.
In order to maintain a clean environment for all guests we do ask that pets are kept off of the beach area. We have many walking paths around the resort, and Skyline park across from the resort available to walk your pet.
Activities / Events
We are less than 10 minutes away from the airport!
Our private beach does not provide access to the water as it is host to the Kona Kai Marina. This beach area is more so enjoyed lounging, walk, and sit by the fire pits and enjoy smores!
ADDRESS
Kona Kai San Diego Resort
1551 Shelter Island Dr
San Diego, CA 92106
Map & Directions
HOTEL DIRECT
ROOM RESERVATIONS
AWARDS & PRESS
#16 Best San Diego Hotels
U.S. News & World Report, 2023.
#3 Resort in Southern California
Conde Nast Traveler, 2020.
