Shelter Island beach

FAQ

ROOMS

What time is guaranteed check in?

Our guaranteed check in time is 4pm, however, every guest is welcome to explore our resort while we store your luggage until the room is ready.

What time is check out?

Our check out time is 11am. We encourage our guests to depart from the room, store the luggage, and continue to enjoy the resort until the very last moment.




RESORT

How much is parking? Is parking valet or self-park?

Kona Kai offer both Valet and Self-parking options are the same price of $36 with unlimited ins and outs. Valet tickets will be given for retrieval for valet, and parking passes for Self-Parking.

What is the resort fee? How much does it cost? What does it cover?

Our Resort Fee is $36 per night plus tax. This Resort Fee covers access to all amenities on property such as: Wi-Fi, complimentary ride on our cruiser bikes, daily fitness classes, private beach access, nightly bonfires, pool towel service, fitness center, locker room, eucalyptus steam room, newspaper, electric vehicle charging station, and lawn games.

How much is the incidental hold?

The hold for incidentals is $100 per day on your credit/debit card. This amount gets released at check out and takes roughly 3-5 business days for it to appear back onto your account.

Where is the Marina Office?

The Marina Office is located by the Wellness Center and by the entrance of A-F Dock

Is there shuttle service for the guests?

We do not have a shuttle service but can arrange transportation via taxi upon request. We also encourage Uber/Lyft as they are very common in San Diego.

Who is playing at the restaurant?

Our live music is fantastic and encourage you to join us in Vessel for great food, great drinks and great music! Please visit our website for the list of our musical events.

Will Kid’s Corner come back this summer?

Kona Kai’s Ambassadors of Fun that will help make your kids time here unforgettable. We also have a summer camp for your kids. Signup here!

Can we smoke in the rooms/ on property?

Kona Kai is considered a non-smoking property. Patio smoking is prohibited. For all smoking options, across the street at Shoreline Park is the closest location. A smoking charge will in effect if a guest smokes in their room.

Are service animals allowed in the pool?

As much as our resort is pet friendly, Fido unfortunately is not allowed in the pool area. Service animals are welcome throughout with identification. Per ADA, emotional support animals are not considered service animals.




ACTIVITIES / EVENTS

How close are you from the airport?

We are less than 10 minutes away from the airport!

Is your beach swimming accessible?

Our private beach does not provide access to the water as it is host to the Kona Kai Marina. This beach area is more so enjoyed lounging, walk, and sit by the fire pits and enjoy smores!