Accessibility

We are committed to ensuring that we meet and exceed all the requirements for the Americans with Disabilities Act.

The staff at Kona Kai Resort & Spa and at all our Noble House resorts are trained to accommodate guests with special needs, so that all our guests, including those with disabilities are able to have an enjoyable and safe stay. Please call the hotel at (619)-221-8000, if you have any special requests relating to your disability.

The following areas are accessible

  • Entrance to lobby is on ground floor
  • Ramp entrance to Vessel restaurant and ADA elevator
  • Ramp to Marina slips
  • Ramp to Cabo Pool & Tiki Bar
  • Entrance to Paloma pool is on ground floor
  • ADA compliant pool and spa lift at Cabo & Paloma pools
  • Banquet/meeting are on ground floor
  • ADA lift in Spa Terre to access treatment rooms
  • ADA lift from lobby to Vessel restaurant
  • Route from hotel lobby to all restaurant outlet
  • Accessible concierge desk
  • Accessible elevators
  • Accessible exercise facility
  • Accessible meeting space
  • Accessible public entrance
  • Accessible registration desk
  • Accessible restaurant
  • Accessible restrooms
  • Accessible Rooms
  • Accessible swimming pool
  • Accessible transportation with advance notice
  • Assistive listening devices for meetings upon request
  • Audible alerts in elevators
  • Lowered buttons in elevators
  • Lowered emergency evacuation instructions
  • Parking Area
  • Service support animals welcome
  • Strobe alarms
  • TTY capabilities
  • Valet parking
  • Vibrating fire alarm available
  • Visual alarms for hearing impaired in hallways & public areas

Hotel employees will read menus and other printed/visual information to guests who are blind/low vision.

Information about our accessible guest rooms

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Roll-in shower, tub with grab bars, or transfer shower (specific bathing fixture type is indicated for each room)
  • Lowered light switches and thermostats
  • Grab bars in bathroom
  • Toilets with grab bars
  • Accessible vanity
  • Accessible routes to all parts of the room
  • Roll-in showers
  • Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
  • Bathroom doors at least 32 inches wide
  • Bedroom doors at least 32 inches wide (812mm)

Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices. We also have portable communications kits with visual alarms and notification devices for guests who are deaf or hard of hearing which can be installed in any room.

Call Kona Kai Resort & Spa at (619) 221-8000 should you have further questions about accessibility or email us at reservations@sdkonakai.com.

The following areas may not be fully accessible

Please call the hotel for more information.

  • Concierge desk
  • Valet only parking
  • Van-accessible parking in the self-parking facility
  • Accessible parking spaces for cars in the self-parking facility
  • Accessible route from the hotel’s accessible public entrance to the spa
  • Accessible swimming pool
  • Accessible transportation with advance notice